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General FAQs

Balloons:

How long will my balloons last?

We will always ask what day/ time your function starts and how long you’d like the balloons to last. This allows us to recommend a suitable design. Our standard 30cm latex balloons float for approximately 12- 18 hours. We can also add a treatment to these to extend their life to approximately 2-3 days. Our foil and bubble balloons float for approximately one week, and these can be refilled. We also have a range of air filled designs which can last even longer. 

 

If I already have balloons, will you fill them?

Yes we can, however please be aware that we can not guarantee the quality or float time of your balloons. There are balloons available that are not the same high quality of the brands that we stock, so there is a chance that they may not float for very long, or can pop on inflation. 

 

Do you deliver and set up balloons?

Yes, delivery is available in Sydney 7 days a week. Prices vary depending on your location, the day of the week & time required. Orders for Sundays or after hours incur a slightly higher fee. Please contact us with the suburb, function date & start time and access times to your venue, for an accurate quote and availability. 

 

What areas do you deliver to?

We deliver to most areas in Sydney. Prices vary depending on your location, the day of the week & time required. Some areas have a minimum order amount before we can deliver there. Our local area has no minimum order amount. 

 

I want to colour match my balloons to my cake and invitations, can you do this?

Of course! We have our colour charts to browse on the website and in store: Standards, Pearls, Jewels, Agates and Chromes. If you can’t see the colours you need, we can also create custom colours to match exactly with your other materials. 

 

Do I have to pre order balloons or can I just come into the store? 

Most designs we can do on the spot while you wait. There are some more elaborate designs that take longer to put together, and in this case we can give you a time that they will be ready. Saturdays can be very busy, so there may be a short wait time if you choose not to pre order your balloons. Pre ordering can save you time as we will have your order ready for you at your chosen time. 

 

How far in advance should I order? 

For larger orders and for deliveries, we recommend pre booking at least one week in advance. We may still be able to fit you in if we have less notice than this, so give us a call to check. If you’re just wanting a simple balloon bouquet, you’re welcome to pop in on the day and we can inflate it on the spot while you wait. 

 

Do you discount for bulk orders? 

Due to our schedule and in order to take care of our clients like we normally do, our pricing is correct for our level of service and the quality of the designs we provide with over 15 years experience. We strive to build strong long term relationships and take care of our clients’ needs every time, which is why we charge what we do. Please let us know your budget and we can suggest some options that suit your event.

 

Do you do balloon releases?

As balloon professionals, The Party’s Here are aware of our social obligations and therefore we work hard to ensure that our clients are also aware of the best use of our products. We are proud members of the Pro Environment Balloon Alliance and strictly adhere to our commitment to not selling or taking part in balloon releases.

The Protection of the Environment Operations Amendment (Balloons) Act 2000 restricts the release of latex balloons in NSW to a maximum of 19 balloons only. However, as PEBA members, we refuse to sell any balloons that are to be used for release.

You can find more information here:

www.thepartyshere.com.au/environmental-safety-information/ 

www.peba.com.au 

 

Trophies & Engraving:

How do I place an order?

You will find a page on our website called Trophies, with has links to each of our online catalogues. Please call or email us with the codes for the styles that you’re interested in. We also have these catalogues as well as a small range of trophies on display for you to browse in our store. You’re welcome to place an order in store, or via email or phone. 

 

How long will it take for my trophy order to be ready? 

Orders of small quantities usually take around 3-5 days to be ordered and engraved. Larger orders usually require 1-2 weeks notice to be completed. We recommend ordering at least 2 weeks in advance during our busy season of September to December. 

 

Can I choose a font for engraving? 

We use a laser machine for most of our engraving, which means we can engrave in most fonts and we can add simple clip art and logos to your artwork. We have a range of our most popular fonts for you to browse in store and on our website, but if you have a particular one that you like we may be able to source it for you. 

 

Can you do engraving on the spot while I wait?

Unfortunately we don’t have our engraving machines set up on the premises, which means it takes at least 24 hours to have engraving orders completed, depending on the material and size of the order. If you really need personalisation in a rush, we do offer vinyl lettering which can be done on the spot in store and can be suitable for items like wine glasses, vases and beer mugs. This can also be done in various colours and fonts. 

 

Can you engrave on jewellery? 

We use a laser machine for most of our engraving, which means we can’t engrave on delicate small items like watches and bracelets. We recommend hand engraving for these items. 

 

Website Orders:

How long will it take for my order to arrive? 

Please refer to our Postage & Delivery page for information regarding postage times for your postcode. There may be a delay during our busy season of September to December. 

https://thepartyshere.com.au/faqs/postage-delivery-pick-up-information/

 

What if you don’t have the item/s I want in stock?

Occasionally some items will be sold out, but never fear, we endeavour to have them restocked as soon as possible. Give us a call or send us an email with the item/s you’re wanting and the date you require them and we can let you know as soon as they’re back. 

 

Payment:

Do you accept Afterpay?

Yes, we accept payment by Afterpay for products ordered on our website. There is no minimum spend. Unfortunately we don’t accept Afterpay in our retail store, or for balloon or trophy orders. 

 

What payment options are there?

For products ordered on our website, we accept Afterpay, Paypal, Credit Card or Bank Deposit. In our retail store, we also cash, eftpos or credit card. If you’ve placed an order for trophies, engraving or balloons, we require a 50% deposit to confirm your booking and the balance can be paid in installments or prior to the event / due date. 

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